Location:

100% REMOTE - US or Canada. Canada Preferred

Positon:

Full-time, permanent

We’re hiring! Arrae is seeking a passionate, full-time Customer Experience Specialist. Our customer support team is the closest line of communication between us and our customers. For this role, we are looking for someone to own the customer experience at Arrae, from responding to customer questions and concerns to implementing efficient systems to ensure an optimized customer experience. You will act as the brand voice and set the standards for how we interact with our community.

Who You Are:

• You exude professionalism, patience and a “people-first” attitude

• You are a solutions-oriented and move fast, while paying attention to detail

• You are an excellent verbal and written communicator with strong interpersonal skills

• You are an excellent project manager and can keep things moving

• You are passionate about beauty, lifestyle and wellness

• You are optimistic, energetic and have a growth mindset

What You’ll Do:

• Learn, understand and compose Arrae dialogue to effectively respond to customer inquiries

• Manage and respond to all inbound customer support questions in a timely manner

• Develop and constantly update all CX processes for maximum efficiency

• Work collaboratively with the Arrae team to ensure proper execution of Arrae’s best care practices

• Ensure the most optimized FAQ and Policies are in place for seamless customer experiences

• Work collaboratively with external shipping partners to resolve issues

• Work closely with production/marketing teams to ensure the CX team is properly educated for new product releases

• Utilize external platforms (such as Gorgias) to streamline and log inquiries

• Prepare monthly reports to present internally, tracking KPIs and growth initiatives

Qualifications:

• Customer support experience (2+ years)

• This position is a 100% remote. Our customer success organization is based out of Canada so we prefer someone Canadian but are open to US applicants too.

• Self-starter, highly motivated and must thrive in a fast-growing company

• Strong project management skills, must be able to work in a fast-paced environment

• Understanding of 3rd party tools & apps: sales (ex Shopify), helpdesk (ex Gorgias, Zendesk), 3PL and reporting.

Benefits:

• Full-time remote role with flexible working hours

• Annual wellness stipend to spend on anything that helps you feel your best

• Monthly reading budget to spend on books

• Full health care, Vision and Dental benefits + 401k

• Team trips

You will be an early team member to one of the fastest growing CPG brands in the world and have the ability to see your work in the hands of over 500k customers!

TO APPLY

Please email your resume to claire@arrae.com with “CUSTOMER EXPERIENCE SPECIALIST” in the subject line.