Core Responsibilities
● Own the day-to-day health of Arrae’s Shopify backend, including products, variants, pricing, collections, subscriptions, bundles, and navigation.
● Manage discount code setup, performance, and troubleshooting, ensuring correct stacking, eligibility, expiration, and accuracy across campaigns.
● Act as the primary technical escalation point for Customer Support, resolving issues related to orders, subscriptions, pricing, and checkout behavior.
● Investigate root causes behind recurring customer or system issues and implement long-term fixes to prevent reoccurrence.
● Perform pre- and post-launch QA for products, promotions, landing pages, PDP updates, and experiments to ensure accuracy and functionality.
● Own Shopify app setup, configuration, monitoring, and troubleshooting, including resolving app conflicts and integration issues.
● Oversee and manage e-commerce integrations across Shopify, subscription platforms, analytics tools, and lifecycle systems.
● Manage and optimize subscription platforms (e.g., Recharge), including setup, testing, and ongoing maintenance.
● Support tracking and analytics implementation, including pixels, event tracking, tagging, and reporting infrastructure.
● Partner with Growth and Product teams to ensure accurate tracking for campaigns, experiments, and attribution.
● Maintain clean system architecture through documentation, tagging rules, and operational guidelines.
● Collaborate cross-functionally to ensure systems support launches, campaigns, and ongoing feature development.
● Identify opportunities to improve scalability, performance, and efficiency across the entire e-commerce tech stack.
Required Skills & Experience
● Experience in e-commerce or digital operations (DTC experience preferred).
● Strong hands-on experience with Shopify and Shopify admin tools.
● Experience troubleshooting issues across products, pricing, discounts, subscriptions, or checkout.
● Familiarity with integrations across e-commerce tools and platforms.
● Experience working with subscription platforms (e.g., Recharge or similar).
● Understanding of tracking, pixels, and event-based analytics.
● Familiarity with APIs and how systems communicate across tools.
● Strong problem-solving skills with high attention to detail and follow-through.
● Experience working cross-functionally with Product, Growth, Development, and Customer Support teams.
● Comfortable managing multiple systems and priorities in a fast-paced environment.
Preferred Skills & Experience
● Basic knowledge of HTML, CSS, and Liquid.
● Experience with analytics tools (e.g., Google Analytics, Shopify analytics).
● Familiarity with tagging frameworks (e.g., Google Tag Manager).
● Experience supporting A/B testing or experimentation setups.
● Experience performing QA, UAT testing, or launch validation.
● Experience documenting systems and operational processes.
● Familiarity with multi-currency or international storefronts.
