How long does shipping take?

When an order is placed, it normally takes our team approx 3-5 business days to get it processed, packed up and ready to ship to you. 
Once an order is sent out, the shipping time varies by destination. Please note, due to the high volume of orders during holidays and sale periods, processing and shipping times may be longer than normal during this time.

For domestic orders in the US & Canada, the average time for standard shipping is 7-10 business days.

For international orders, the average time for standard shipping is 12 to 25 business days. Due to current global events causing service delays, international orders may be subject to longer than usual delivery times. We are so sorry for any inconvenience resulting from this delay but we promise orders are still on their way!

Customs & Duties

For international orders, the cost of shipping goes towards shipping the item only. International orders may be subject to additional customs fees and/or taxes depending on the location at the discretion of the local customs agency. The customer is liable for any additional customs or duties fees and taxes necessary to receive the package.

Returns

If you are not 100% satisfied with your purchase, you may request a return for your first jar of product within 30 days from the date of purchase (minus a shipping and handling fee, VAT, import taxes, or duties).

Arrae can only issue a refund for the first jar of our products. Subsequent orders as part of a recurring subscription do not qualify for a return. A single jar of product qualifies for a return if multiple one-time purchases of any product are made on a single order.

Returns and refunds do not apply to our merchandise items like Capsule Cases, items purchased on sale, or any Limited Edition items like L-Glutamine, Gift Sets, Branded Merch, Travel Packs, or Sample Packs.

US and Canada orders are subjected to a $10 USD return fee. International orders will be subjected to a return processing fee.

If your order is for a subscription of 3 or 6 months and we approve the return, we are happy to offer a 50% refund.

If your refund request is outside of the 30-day guarantee, we will be unable to issue a refund.

Arrae reserves the right to approve or deny any return or refund request within or outside of the above stipulations.

For any other questions feel free to reach out to us at hello@arrae.com where we can help you further!