Returns

Returns, Refunds & Subscriptions
We want you to be completely satisfied with your Arrae experience. If something’s not quite right, we’re here to help. Here’s how returns and refunds work:

Non-Subscription Purchases
Tried Arrae and didn’t love it? No problem. You can request a refund here within 30 days of delivery.

• The product is unopened → We will initiate your refund and share instructions to ship the product back to us. Please note: we do not provide prepaid return labels for US or CA orders.
• The product is opened → It is yours to keep! We are happy to offer a refund if it is your first purchase of a non-subscription product. A small return processing fee applies to US and CA orders.
  

Original shipping, handling, and package insurance costs are not included in any refunds. 

Subscriptions
You can manage your subscription at any time through your account. If an upcoming order has already shipped, any changes will apply to your next delivery. We cannot provide refunds for orders that have already shipped. If you wish to proceed with a return request please continue here — within 30 days of delivery.

• The product is unopened → We will initiate your refund and share instructions to ship the product back to us. Please note: we do not provide prepaid return labels for US or CA orders.
• The product is opened → It is yours to keep! We can offer store credit for all first time subscription purchases. A small return processing fee applies to US and CA orders. 

Original shipping, handling, and package insurance costs are not included in any refunds.

Final Sale Items
Please note refunds and returns do not apply to merchandise items, sale items, or limited addition products. This includes capsule cases, travel size products, and sample sizes.

CLICK HERE TO START A RETURN

For any other inquiries, please reach out to hello@arrae.com where we can help you further!