FAQs
NEW
FAQ The Feel Good Club - Arrae Loyalty Program
What is The Feel Good Club?
It is a loyalty program available to all active Arrae subscription customers. It offers perks and tiered discounts based on how long you have been actively subscribed to an Arrae product.
How do I join?
You are automatically entered when you purchase an Arrae subscription product - no extra steps necessary. If you already have an active Arrae subscription at the time of The Feel Good Club launch, you’ll be automatically entered into the right discount tier based on your number of orders.
I have multiple Arrae subscriptions - will this apply to all of my subscriptions?
It depends on how your subscriptions are set up - if you have multiple products on one subscription then you get all the perks associated with your longest subscription. For example, if you’ve been subscribed to Bloat for 6 orders and have earned 25% off lifetime, and then decide to add Calm to your subscription, you will automatically start your Calm subscription at 25% off! Amazing, right?!
However, if you have two separate subscriptions, each one will qualify for its own discount. For example, if you have been subscribed to Bloat for 6 order and you get it every month, and then you subscribe to Calm but only renew that every 2 months, Calm will start at the Ordier 1 tier of 15% off.
What does it mean when it says “Lifetime”? Do I really get that discount forever?
Yes! You will get to keep that discount on your subscription product for as long as you remain an active subscriber.
What does it mean to be an “active subscriber”?
You are considered an active subscriber if you have at least one subscription product that ships every three months. Skipping multiple orders in a row, changing your order frequency to less than once every three months, or pausing your subscription may affect your eligibility for the perks and discounts of the loyalty program.
I want to access that Secret Menu - how do I get the password?
The Secret Menu is an exclusive perk unlocked on your third subscription order. You will receive a password in your email hat you can use to access all the cool items!
ARRAE BLACK FRIDAY SALES
Are there any terms and conditions during your Black Friday Sales?
Just a few, but here they are:
Arrae Black Friday Sale offers are only valid during the times advertised, and on new orders. Sale offers cannot be added retroactively to previous orders. Sale discounts cannot be combined with other offers or added to existing recurring subscription orders. For new subscription purchases, sale codes are applied in conjunction with the subscription discount for a total amount off the first subscription order, as advertised.
General Questions
Do your products contain any fillers?
Our products are 100% filler-free. They are simply a blend of powdered herbs, minerals, vitamins, and micronutrients encapsulated in a vegan shell.
Can I take Arrae Bloat & Arrae Calm daily?
Yes, you can! Both Arrae Bloat and Arrae Calm are safe to take every day.
Can I take Arrae Bloat & Arrae Calm together?
Absolutely! When you are anxious, your body goes into fight or flight mode which slows down your digestive system which in turn makes you feel more bloated. This increases anxiety and the process is a viral downward loop! Our Bloat & Calm capsules were designed to have synergistic effects and optimize the effects of each other. You can take up to 4 capsules of both Arrae Bloat & Arrae Calm each day.
Where is Arrae manufactured?
We are manufactured within the USA at a GMP & FDA certified facility and both of our products are approved and registered by Health Canada. Our ingredients are sourced from North America and Europe.
Will the effects of Arrae lessen if I open up my capsule and mix it with water?
No absolutely not! You can open them up and mix either capsule in warm water and drink it for the same effects. In fact you may even feel the effects faster!
Can I return Arrae products?
If you are not 100% satisfied with your purchase, you may request a refund or exchange (for another product of equivalent value) within 30 days from the date of purchase (minus shipping/ handling, VAT, or duties).
To be eligible for a return, your item must be in the same condition that you received it, in the original packaging. Refunds apply to the first order for our Bloat, Calm, Sleep and Bloat Latte products only (refunds do not apply to our Carry-on capsule case). Refunds are not applicable to any subsequent shipments, even if they are billed, paid, or shipped during this 30-day period.
If your refund request is outside of the 30-day guarantee, we will unable to issue a refund. Refunds take approximately 2-5 business days to process. To initiate an exchange or refund, please email us at hello@arrae.com.
Can I use Arrae products while pregnant?
While there are no ingredients that are directly contraindicated during pregnancy, you should absolutely consult your doctor before taking any of our products.
Can I use Arrae products while breastfeeding?
There are a few ingredients in our products that are cautioned during breastfeeding because they may decrease milk production. To be safe, always speak to your doctor before taking any natural health products, including the products by Arrae.
How old do you have to be to use Arrae products?
Our products and services are not intended for children under the age of 16.
Can I use Arrae products with alcohol?
While there are no known side effects, we do not recommend taking Arrae products with Alcohol.
Do you offer any discounts?
Our subscription service is always discounted and we do offer occasional promotions throughout the year, so keep an eye out in your emails! Please note that there is a discount code blackout period starting November 14 and running through to the end of our Black Friday Sale.
I just made a purchase recently but now I noticed you are having a sale. Can you adjust my price?
Unfortunately not :( We cannot make price adjustments retroactively, and we cannot honor a sale discount for any purchases made outside the sale period.
Are your products only for women?
Our products are actually designed so they can be taken by any adult.
FAQ Arrae Calm
Will Arrae Calm make me sleepy?
Arrae Calm does not have any sedating ingredients so it should not make you sleepy. Arrae Calm can be used to promote sleep by decreasing restlessness and mental stress, which helps you fall asleep without a sedating effect.
Can I use Arrae Calm if I'm already taking anxiety medication or antidepressants?
The ingredients in our Arrae Calm capsules don’t directly interfere with the pathways that antidepressants work on, so there is generally no contraindication using anxiety medication or antidepressants along with Arrae Calm. However, we always recommend to speak to your doctor about the safety of your specific medication with our Arrae Calm capsules first, just to be safe.
What is the maximum amount of Arrae Calm I can take a day?
We recommend not going over 4 Arrae Calm capsules per day, however if you are taking any additional supplements we recommend speaking with your doctor or medical advisor.
Isn’t magnesium a laxative if you take too much?
Our Calm Pills have a dosage of magnesium that relaxes the mind and body without causing any laxative effect. We recommend not going over 300-350mg of elemental magnesium per day depending on personal factors and advice from your medical practitioner.
FAQ Arrae Bloat
Can I Take Arrae Bloat If I have a sensitivity to pineapple/bromelain?
Unfortunately, if you have a pineapple/bromelain allergy or sensitivity we do not recommend taking Arrae Bloat.
How is Arrae Bloat different from a digestive enzyme?
A digestive enzyme can only be used for one purpose, which is to exert its enzymatic activity on the types of food it is specific for (for example protease breaks down protein, lipase breaks down fat, amylase breaks down carbohydrates). Bloat includes a digestive enzyme but has four other ingredients that work on the digestive system in a different ways.
Can I have Bloat if I’m having a probiotic?
Absolutely. Probiotics and Bloat serve two different functions. While it’s a probiotic’s job to help balance the friendly gut bacteria in your body, it’s Bloat’s job to eliminate any uncomfortable symptoms you feel after a meal. Bloat also contains a digestive enzyme, and together, probiotics and an enzyme work to keep your gut in tip-top shape.
Will Arrae Bloat help with period bloat?
Not directly, no. Period bloat is usually caused by the reproductive organs versus digestive organs. Bloat tackles various digestive concerns that will be causing discomfort. Some women do experience increased digestive difficulty during their periods so in those cases Arrae Bloat is helpful!
Do I need to take more than one Arrae Bloat capsule for it to be effective?
Yes. While you may experience some benefits from one capsule, there is significantly more benefit from taking two or three. Each capsule has a limited amount of space and to make sure we didn’t compromise on our ingredients, we had to put around one-third of our desired doses in each capsule. When you take three, you will have the full effect that we were intending.
Should I take Arrae Bloat before or after my meal?
You can take it either before or after, it won’t change the efficacy. If you know the food you are going to be eating later will cause you trouble then you can definitely take it preventatively. If you are unsure, you can wait and see how you feel - if you need it, take it, it works quickly!
Will Arrae Bloat Help me if I have a chronic digestive issue? (For example, IBS)
Yes! We designed our Arrae Bloat alchemy capsules to be friendly for those with IBS, Celiac, Ulcerative Colitis, SIBO and Crohn’s .
Can I take Arrae Bloat even without any Bloat symptoms?
Yes, absolutely! Our Arrae Bloat capsules can be taken with or without the symptoms of bloating. Arrae Bloat capsules are formulated to help assist your digestive system with the passage of food so if you would like to add it to your daily regime it will ensure your digestive system is in tip-top shape, feel free to!
Does Bloat contain any laxatives?
We are proudly laxative-free.
FAQ Arrae Sleep
Do I have to take these consistently to see results?
We do advise that you take them consistently for at least 2 weeks as they are designed to regulate your sleep cycle over time!
Can I take more than 2 sleep capsules per night?
Yes, we have a 4-capsule maximum per day.
Can I use Sleep and Calm on the same day?
Yes! Calm and Sleep are a powerful tag team as Calm reduces stress and anxiety levels, so we can feel more relaxed at bedtime, while Sleep acts as a gentle sedative and relaxes the central nervous system to help us drift off to a night of deep sleep. After a restful night, we wake up feeling refreshed and ready to take on the day, free of the anxiety that we are too tired to function.
Can I take Sleep alongside Sleep Medications?
We advise that you speak with your Doctor when introducing Arrae Alchemy Capsules alongside other medications. Although our products are all-natural, we know that everyone’s body can react differently and we want to ensure that all of our customers are safe when consuming our products.
Can I take Sleep alongside CBD?
Yes! You can take Sleep alongside CBD.
Can I take Sleep with anti-depressants/anti-anxiety medication?
Yes, there are no known interactions. However, we do recommend taking them far apart from each other to avoid any excess drowsiness.
FAQ Arrae x The Skinny Confidential Le Depuff
How many servings per Le Depuff bottle?
Each Le Depuff bottle contains 50 servings.
How many times a day can I take Le Depuff?
We recommend that you have 2 dropperfuls with a full glass of water each morning. You can take Le Depuff up to twice daily!
How should this product be taken?
We recommend adding 2 dropperfuls to your morning water! You can add some lemon for extra detoxification benefits.
What symptoms does Le Depuff work best for?
Bloating, face or body puffiness, inflammation, constipation, low energy levels.
Can I take Le Depuff with other Arrae products?
Yes! We formulated Le Depuff to work especially well with our Bloat product. Le Depuff will support detoxification and reduce puffiness while Bloat will optimize digestion, ease gas, and prevent bloating!
What does Le Depuff taste like?
Le Depuff has a subtle natural herbal raspberry flavor. We don’t use artificial flavors or sweeteners in any of our Arrae products!
Current Shipping Times
|
Shipping Option |
Shipping Times |
|
Tracked Expedited Within US |
1 to 3 business days |
|
Tracked Expedited Within Canada |
1 to 3 business days |
|
Standard Tracked Within USA |
4 to 11 business days |
|
Standard Tracked Within Canada |
5 to 15 business days |
|
Free Shipping |
Up to 15 business days |
|
International Orders |
10 to 20 business days |
Please note, shipping times are not guaranteed. Time-frames are provided to us by our shipping carriers and may vary.
How can I get free shipping?
Free Shipping is available for all North American orders over $80USD or that contain a subscription product! Unfortunately Free Shipping is not available for orders outside of North America.
My tracking number hasn’t updated since it’s been transferred to USPS. What do I do?
Once your package has been transferred to USPS, they collect and deliver your package within 3 to 5 business days. If your tracking number has not been updated within the given time frame, we recommend that you reach out to USPS to investigate the details of your package. For further assistance you can always reach out to us at hello@arrae.com.
My tracking number hasn't been updated, what do I do?
When your confirmation email with your tracking number is received, it may take within 24 to 48 hours for your tracking number to update. If your tracking number has not been updated, please reach out to us at hello@arrae.com with your order number.
My package says ‘return-to-sender,’ What should I do?
Delivery drivers attempt at least three deliveries to the provided address. If the address is invalid or incomplete, your package will be returned-to-sender. We highly recommend you contact your shipping carrier as soon as possible to confirm your address and further investigate as to why your package was undeliverable. For further assistance please contact us at hello@arrrae.com with your order number.
I put in the wrong address, what do I do?
Reach out to us as at hello@arrae.com as soon as possible and we’d be happy to make the change. However, if your package has already been processed or transferred for shipment, we cannot make any changes or adjustments to your order. If we cannot make the change, with a shipping fee we can also arrange a replacement package for you.
Can I cancel my order?
If you’d like to cancel your order, reach out to us as soon as possible within our business hours, (Monday through Friday 9am to 5pm EST) and we’d be happy to process your request. However, if your order has been processed and transferred for shipment, we cannot make any changes or cancellations to your order.
My package says ‘Abandoned,’ what do I do?
Please reach out to your shipping carrier and provide your tracking number to further investigate why your package was not deliverable and next steps required to receive your package. For further assistance, contact us at hello@arrae.com with your order number.
My package arrived damaged, what do I do?
We are so sorry that your package arrived in a damaged condition. If your package contains any cracks or broken glass, please safely dispose the product and refrain from ingesting any of the capsules. If you're able to send us photos of the damage and reach out to us at hello@arrae.com with your order number, we will arrange for a replacement package sent to you as soon as possible.
For any other questions feel free to reach out to us at hello@arrae.com where we can help you further!