FAQs
FAQ The Feel Good Club Arrae Loyalty Program
What is The Feel Good Club?
It is a loyalty program available to all active Arrae subscription customers. It offers perks and tiered discounts based on how long you have been actively subscribed to an Arrae product.
How do I join?
You are automatically entered when you purchase an Arrae subscription product (1, 2, 3 or 6 month delivery options) - no extra steps necessary. If you already have an active Arrae subscription at the time of The Feel Good Club launch, you’ll be automatically entered into the right discount tier based on your number of orders.
How often will my subscription orders ship?
Your automatic renewal schedule is based on the product you selected:
1 month delivery - is a 1 month supply auto-shipped monthly
3 month delivery - is a 3 month supply auto-shipped every 3 months
6 month delivery - is a 6 month supply auto-shipped every 6 months
**The monthly supply is based on recommended dosage and may be different based on your use.
**You can manage and make changes to future orders in your subscription dashboard anytime prior to auto-renewals taking place
How do I cancel my subscription?
Your subscription can be cancelled any time via your subscription dashboard: Manage Your Subscription - please note that changes made to your subscription will impact future orders, and will not impact existing orders that have already been placed. If you do not wish to receive your next auto-renewal please update your subscription 24 hours prior to your scheduled auto-renewal. Cancellation requests once an order has been placed are not guaranteed, as cancellations and changes can not be made once an order has been processed.
Can I pause my subscription?
While we do not have the option to pause your subscription, you can postpone the next order to a date of your choosing or change the frequency to best suit your needs. You can mananage your subscription and make any updates or changes here: Manage Your Subscription
Can I swap items on my subscription?
We do not offer the option to swap items on subscription as your discount is linked to the product you subscribed to, you can add or remove items to your subscription though any time.
What does it mean when it says “Lifetime”? Do I really get that discount forever?
Yes! You will get to keep that discount on your subscription product for as long as you remain an active subscriber.
What does it mean to be an “active subscriber”?
You are considered an active subscriber if you have at least one subscription product that ships every three months. Skipping multiple orders in a row, changing your order frequency to less than once every three months, or pausing your subscription may affect your eligibility for the perks and discounts of the loyalty program.
I want to access that Secret Menu - how do I get the password?
The Secret Menu is an exclusive perk unlocked on your third subscription order. You will receive a password in your email hat you can use to access all the cool items!
Why can't I add a discount to my subscription item?
Our Discount Codes do not apply to subscriptions as they are already offered at a discounted rate. What many of our subscription fam like to do to utilize their discount, is to postpone their next auto-renewal order so that they can then take advantage of the discount code and stock up or try something new with a one-time order. You can manage and make those changes to your subscription here: Manage Your Subscription
I have multiple Arrae subscriptions - will this apply to all of my subscriptions?
It depends on how your subscriptions are set up - if you have multiple products on one subscription then you get all the perks associated with your longest subscription. For example, if you’ve been subscribed to Bloat for 6 orders and have earned 25% off lifetime, and then decide to add Calm to your subscription, you will automatically start your Calm subscription at 25% off! Amazing, right?!
However, if you have two separate subscriptions, each one will qualify for its own discount. For example, if you have been subscribed to Bloat for 6 order and you get it every month, and then you subscribe to Calm but only renew that every 2 months, Calm will start at the Ordier 1 tier of 15% off.
General Questions
Do your products contain any fillers?
Our products are 100% filler-free. They are simply a blend of powdered herbs, minerals, vitamins, and micronutrients encapsulated in a vegan shell.
Can I take Arrae Bloat & Arrae Calm daily?
Yes, you can! Both Arrae Bloat and Arrae Calm are safe to take every day.
Can I take Arrae Bloat & Arrae Calm together?
Absolutely! When you are anxious, your body goes into fight or flight mode which slows down your digestive system which in turn makes you feel more bloated. This increases anxiety and the process is a viral downward loop! Our Bloat & Calm capsules were designed to have synergistic effects and optimize the effects of each other. You can take up to 4 capsules of both Arrae Bloat & Arrae Calm each day.
Where is Arrae manufactured?
We are manufactured within the USA at a GMP & FDA certified facility and both of our products are approved and registered by Health Canada. Our ingredients are sourced from North America and Europe.
Will the effects of Arrae lessen if I open up my capsule and mix it with water?
No absolutely not! You can open them up and mix either capsule in warm water and drink it for the same effects. In fact you may even feel the effects faster!
Can I return Arrae products?
If you are not 100% satisfied with your purchase, you may request a refund or exchange for your first jar or product (for another product of equivalent value) within 30 days from the date of purchase (minus shipping/ handling, VAT, or duties).
Refunds apply to the first order for our Bloat, Calm, Constipation, Gut Boost, Heartburn, Magnesium, MB-1, Sleep, and Bloat Latte products only (refunds do not apply to our Carry-on capsule case). Refunds are not applicable to any subsequent shipments, even if they are billed, paid, or shipped during this 30-day period.
If your refund request is outside of the 30-day guarantee, we will unable to issue a refund. Refunds take approximately 2-5 business days to process. To initiate an exchange or refund, please email us at hello@arrae.com.
Can I use Arrae products while pregnant?
While many mamas-to-be do use our products, everyone's body is different. If you are pregnant or suspect you may be pregnant, you should absolutely consult your doctor before taking any of our products.
We do not advise taking our Arrae Constipation product while pregnant or breastfeeding as it contains a blend of detoxifying herbs.
Can I use Arrae products while breastfeeding?
There are a few ingredients in our products that are cautioned during breastfeeding because they may decrease milk production. To be safe, always speak to your doctor before taking any natural health products, including the products by Arrae.
We do not advise taking our Arrae Constipation product while pregnant or breastfeeding as it contains a blend of detoxifying herbs.
How old do you have to be to use Arrae products?
Our products and services are not intended for children under the age of 18.
Can I use Arrae products with alcohol?
While there are no known side effects, we do not recommend taking Arrae products with Alcohol.
Do you offer any discounts?
Our subscription service is always discounted and we do offer occasional promotions throughout the year, so keep an eye out in your emails! Please note that there is a discount code blackout period starting November 14 and running through to the end of our Black Friday Sale.
I just made a purchase recently but now I noticed you are having a sale. Can you adjust my price?
Unfortunately not :( We cannot make price adjustments retroactively, and we cannot honor a sale discount for any purchases made outside the sale period.
Are your products only for women?
Our products are actually designed so they can be taken by anyone over the age of 18.
FAQ Arrae Calm
Will Arrae Calm make me sleepy?
Arrae Calm does not have any sedating ingredients so it should not make you sleepy. Arrae Calm can be used to promote sleep by decreasing restlessness and mental stress, which helps you fall asleep without a sedating effect.
Can I use Arrae Calm if I'm already taking anxiety medication or antidepressants?
The ingredients in our Arrae Calm capsules don’t directly interfere with the pathways that antidepressants work on, so there is generally no contraindication using anxiety medication or antidepressants along with Arrae Calm. However, we always recommend to speak to your doctor about the safety of your specific medication with our Arrae Calm capsules first, just to be safe.
What is the maximum amount of Arrae Calm I can take a day?
We recommend not going over 4 Arrae Calm capsules per day, however if you are taking any additional supplements we recommend speaking with your doctor or medical advisor.
Isn’t magnesium a laxative if you take too much?
Our Calm Pills have a dosage of magnesium that relaxes the mind and body without causing any laxative effect. We recommend not going over 300-350mg of elemental magnesium per day depending on personal factors and advice from your medical practitioner.
FAQ Arrae Bloat
Can I Take Arrae Bloat If I have a sensitivity to pineapple/bromelain?
Unfortunately, if you have a pineapple/bromelain allergy or sensitivity we do not recommend taking Arrae Bloat.
How is Arrae Bloat different from a digestive enzyme?
A digestive enzyme can only be used for one purpose, which is to exert its enzymatic activity on the types of food it is specific for (for example protease breaks down protein, lipase breaks down fat, amylase breaks down carbohydrates). Bloat includes a digestive enzyme but has four other ingredients that work on the digestive system in a different ways.
Can I have Bloat if I’m having a probiotic?
Absolutely. Probiotics and Bloat serve two different functions. While it’s a probiotic’s job to help balance the friendly gut bacteria in your body, it’s Bloat’s job to eliminate any uncomfortable symptoms you feel after a meal. Bloat also contains a digestive enzyme, and together, probiotics and an enzyme work to keep your gut in tip-top shape.
Will Arrae Bloat help with period bloat?
Not directly, no. Period bloat is usually caused by the reproductive organs versus digestive organs. Bloat tackles various digestive concerns that will be causing discomfort. Some women do experience increased digestive difficulty during their periods so in those cases Arrae Bloat is helpful!
Do I need to take more than one Arrae Bloat capsule for it to be effective?
Yes. While you may experience some benefits from one capsule, there is significantly more benefit from taking two or three. Each capsule has a limited amount of space and to make sure we didn’t compromise on our ingredients, we had to put around one-third of our desired doses in each capsule. When you take three, you will have the full effect that we were intending.
Should I take Arrae Bloat before or after my meal?
You can take it either before or after, it won’t change the efficacy. If you know the food you are going to be eating later will cause you trouble then you can definitely take it preventatively. If you are unsure, you can wait and see how you feel - if you need it, take it, it works quickly!
Will Arrae Bloat Help me if I have a chronic digestive issue? (For example, IBS)
Yes! We designed our Arrae Bloat alchemy capsules to be friendly for those with IBS, Celiac, Ulcerative Colitis, SIBO and Crohn’s .
Can I take Arrae Bloat even without any Bloat symptoms?
Yes, absolutely! Our Arrae Bloat capsules can be taken with or without the symptoms of bloating. Arrae Bloat capsules are formulated to help assist your digestive system with the passage of food so if you would like to add it to your daily regime it will ensure your digestive system is in tip-top shape, feel free to!
Does Bloat contain any laxatives?
We are proudly laxative-free.
FAQ Arrae Sleep
Do I have to take these consistently to see results?
We do advise that you take them consistently for at least 2 weeks as they are designed to regulate your sleep cycle over time!
Can I take more than 2 sleep capsules per night?
Yes, we have a 4-capsule maximum per day.
Can I use Sleep and Calm on the same day?
Yes! Calm and Sleep are a powerful tag team as Calm reduces stress and anxiety levels, so we can feel more relaxed at bedtime, while Sleep acts as a gentle sedative and relaxes the central nervous system to help us drift off to a night of deep sleep. After a restful night, we wake up feeling refreshed and ready to take on the day, free of the anxiety that we are too tired to function.
Can I take Sleep alongside Sleep Medications?
We advise that you speak with your Doctor when introducing Arrae Alchemy Capsules alongside other medications. Although our products are all-natural, we know that everyone’s body can react differently and we want to ensure that all of our customers are safe when consuming our products.
Can I take Sleep alongside CBD?
Yes! You can take Sleep alongside CBD.
Can I take Sleep with anti-depressants/anti-anxiety medication?
Yes, there are no known interactions. However, we do recommend taking them far apart from each other to avoid any excess drowsiness.
FAQ Arrae MB-1
Can I take Arrae MB-1 when pregnant or breastfeeding?
We recommend consulting with your physician prior to ordering MB-1 or any new supplements while pregnant or breastfeeding.
Who is MB-1 for?
MB-1 is for anyone looking for a natural, effective solution for healthy weight management and optimizing metabolic health. We designed MB-1 to comprehensively target your metabolism, so whether you struggle with cravings, low energy levels, glucose spikes, body composition, or are simply looking to be preventative when it comes to your metabolic health, MB-1 can support you.
What is the best way to take MB-1?
We recommend taking 2 MB-1 capsules either in the morning or pre-workout. MB-1 can really be taken at any time of day but it was formulated to boost energy levels, so we don’t recommend taking it close to bedtime.
Does MB-1 contain caffeine?
MB-1 contains about half a cup of coffee in terms of its caffeine content. The caffeine is all natural, sourced from green tea for sustained energy without any jitters.
Can I take this product if I am already on a weight management medication or GLP-1 drug?
Though we are not aware of any interactions, we recommend consulting with your physician before combining any of our supplements with other medications.
Can I take MB-1 if I am already on a blood sugar and/ or cholesterol medication?
Though we are not aware of any interactions, we recommend consulting with your physician before combining any of our supplements with other medications.
Do I need to take MB-1 daily in order to see the effects?
Yes, MB-1 was designed to be a daily use product for optimal results.
When can I expect to see results from MB-1?
MB-1 was designed to be taken daily and we recommend taking the product consistently for 3 months to see results. That said, you should feel the product beginning to kick in as early as month 1.
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MONTH 2
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How is this different from other natural metabolism solutions?
We designed MB-1 to be the #1 solution for all of your metabolic health needs. Whether you’re looking to optimize for calorie burn, cravings, weight management, healthy blood glucose or cholesterol levels, MB-1 targets it all.
How is this different from GLP-1 drugs?
While medications like Ozempic and Wegovy work by mimicking the effects of GLP-1, a hormone your body produces to help regulate satiety and blood sugar, it can also slow digestion leading to uncomfortable GI side effects in some patients.
MB-1 is an all natural solution, working through multiple different pathways to target 360 metabolic health.
What is metabolism?
Our metabolism refers to our body’s ability to use the building blocks from food we eat and convert them into energy. Several factors can cause a decline in our metabolism overtime- diet, various medications, hormonal changes, and the normal process of aging - stopping us from properly converting our food into fuel. MB-1, along with a healthy diet and lifestyle, can help boost a sluggish metabolism, helping you feel more energized, less controlled by cravings, and supporting an overall sense of wellbeing.
Can I take MB-1 after getting off of a GLP-1 drug?
While MB-1 can help support your weight management and metabolism journey after discontinuing a GLP-1 drug, we always recommend consulting with your physician before adding any new supplements to your routine.
What are the ingredients in MB-1?
MB-1 is a combination of high quality, all natural ingredients, clinically studied to support metabolic health.
African Mango Seed Extract IGOB131® -> An extract to help support regulated hormone levels closely related to appetite and fat metabolism.
Cissus Leaf Extract CQR300®-> An extract to block the excess absorption of carbs and fat and support cardiovascular health.
Grains of Paradise Seed Extract -> A thermogenic extract to support increased resting metabolic rate through the activation of brown fat.
Green Tea Extract -> An extract with antioxidant effects to support energy levels and curb cravings.
Bifidobacterium lactis B420 -> A probiotic strain clinically studied to support metabolic health through improving your gut microbiome.
Chromium Picolinate-> A mineral to support healthy blood sugar levels.
Vitamin B6 (P5P) -> The active form of Vitamin B6 to support energy production, protein metabolism, and mood regulation.
How does MB-1 work?
This revolutionary supp is ready to rev up your routine. From activating enzymes and metabolizing fat and sugar, to regulate leptin levels (aka the hormone that controls appetite) to curb cravings, your metabolic potential is endless with MB-1.*
MB-1 increases your resting metabolic rate by activating and promoting BAT (an energy burning tissue) – helping you to burn more at rest calories within 2 hours of taking.*
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Burn More Calories MB-1 increases your resting metabolic rate by activating and promoting BAT (an energy burning tissue) – helping you to burn more at rest calories within 2 hours of taking.* |
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Ditch the Cravings Our natural blend increases serotonin levels to support appetite control and contains a targeted probiotic that reduces sugar cravings.* |
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Target Body Fat With clinically-studied ingredients, MB-1 targets visceral fat and blocks enzymes from storing excess fat – reducing body fat by up to 20% in as little as 3 months.* |
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Balance Blood Sugar Within 4 weeks, MB-1 supports decreased blood sugar levels by improving insulin sensitivity and reducing glucose absorption.* |
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Feel More Energized By supporting healthy blood sugar levels and activating AMPK, MB-1 lets you conquer the day with steady energy levels and enhanced exercise performance.* |
How to know if my metabolic health needs support?
Here are some signs that your metabolic health may be in need of support:
- Always tired no matter how much sleep you get
- Have intense food cravings
- Struggle with high blood pressure/cholesterol
- Experience frequent bloating or digestive issues
- Difficulty maintaining a healthy weight
FAQ Shipping & Tracking
Order Processing:
Our standard processing times are currently 3-5 business days to prepare an order to ship out. Orders containing our new MB-1 may take 1-2 weeks for processing.
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Shipping Option |
Shipping Times |
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Tracked Expedited Within US |
1 to 3 business days |
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Tracked Expedited Within Canada |
1 to 3 business days |
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Standard Tracked Within USA |
3 to 7 business days |
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Standard Tracked Within Canada |
3 to 7 business days |
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Free Shipping |
3 to 7 business days |
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International Orders |
Up to 25 business days |
Please note, shipping times are not guaranteed. Time-frames are provided to us by our shipping carriers and may vary. As of April 2024, we no longer ship to the following countries: Bangladesh, Brunei, Lebanon, Malaysia, Maldives, Palestinian Territories, Pakistan, Philippines, Taiwan, India, Israel, Andorra, Armenia, Bosnia & Herzegovina, Czechia, Estonia, Hungary, Isle of Man, Latvia, Liechtenstein, Lithuania, Monaco, North Macedonia, Serbia, Slovakia, Slovenia, Turkey, Argentina, Brazil, Chile, Peru.
Customs & Duties
For international orders, the cost of shipping goes towards shipping the item only. International orders may be subject to additional customs fees and/or taxes depending on the location at the discretion of the local customs agency. The customer is liable for any additional customs or duties fees and taxes necessary to receive the package.
How can I get free shipping?
Free Shipping is available for all orders to Canada and the US over $70 or that contain a subscription product! Unfortunately Free Shipping is not available for orders outside of North America.
My tracking number hasn’t updated since it’s been transferred to USPS. What do I do?
Once your package has been transferred to USPS, they collect and deliver your package within 5-7 business days. If your tracking number has not been updated within the given time frame, we recommend that you reach out to USPS to investigate the details of your package. For further assistance you can always reach out to us at hello@arrae.com.
My tracking number hasn't been updated, what do I do?
When your confirmation email with your tracking number is received, it may take within 24 to 48 hours for your tracking number to update. If your tracking number has not been updated, please reach out to us at hello@arrae.com with your order number.
My package says ‘return-to-sender,’ What should I do?
Delivery drivers attempt at least three deliveries to the provided address. If the address is invalid or incomplete, your package will be returned-to-sender. We highly recommend you contact your shipping carrier as soon as possible to confirm your address and further investigate as to why your package was undeliverable. For further assistance please contact us at hello@arrrae.com with your order number. If the address provided was incorrect we are happy to help with replacement and will create an invoice for you to cover the cost of shipping and handling on your replacement order, we will take care of the rest! Returned to sender orders that prefer a refund will be given less a shipping and handling fee originally covered by us.
I put in the wrong address, what do I do?
Reach out to us as at hello@arrae.com as soon as possible and we’d be happy to make the change. However, if your package has already been processed or transferred for shipment, we cannot make any changes or adjustments to your order. If we cannot make the change, we are happy to reship the order and will create an invoice for you to cover the cost of shipping & handling and we will take care of the rest!
My package says ‘Abandoned,’ what do I do?
Please reach out to your shipping carrier and provide your tracking number to further investigate why your package was not deliverable and next steps required to receive your package. For further assistance, contact us at hello@arrae.com with your order number. If the parcel was not collected based on information provided from the carrier, we will happily create a new invoice for the cost of shipping and handling and we will replace the order for you!
My package arrived damaged, what do I do?
We are so sorry that your package arrived in a damaged condition. If your package contains any cracks or broken glass, please send us photos of the items as well as the packaging it was shipped in. Then please safely dispose the product and refrain from ingesting any of the capsules and reach out to us at hello@arrae.com with your order number, we will arrange for a replacement package sent to you as soon as possible.
Cancellations
Can I cancel my order?
If you’d like to cancel your order, reach out to us as soon as possible within our business hours, (Monday through Friday 9am to 5pm EST) and we’d be happy to process your request. However, please note if the team has already processed your order to ship we cannot make any changes or cancellations to your order and are unable to offer a refund.
If you have a subscription please cancel your order prior to your auto-renewal, these orders are processed quickly and cancellations are not guaranteed once an order is placed - cancelling a subscription will not impact existing orders that have already been placed.
Returns
If you are not 100% satisfied with your purchase, you may request a return for your first jar of product within 30 days from the date of purchase (minus a shipping and handling fee, VAT, import taxes, or duties).
Arrae can only issue a refund for the first jar of our products. Subsequent orders of the same product do not qualify for a return. Returns and refunds do not apply to our merchandise items like Capsule Cases, items purchased on sale, or any Limited Edition items like L-Glutamine, Gift Sets, Travel Packs, or Sample Packs.
Any refund is subject to a processing fee that will be retained from the refund total.
If your order is for a subscription of 3 or 6 months, we require unopened jars to be returned to us. Customers must provide Arrae with images of the unopened product, and Arrae will only issue refunds for sealed and unused inventory in sellable condition. The customer is responsible for sending eligible products back to Arrae at their own expense. Tracking must be provided, and Arrae cannot cover the cost of return fees. Once received and inspected, a refund will be issued. Returns will be inspected and processed within 14 business days of delivery.
Refunds and exchanges are unfortunately not applicable to any subsequent shipments or subscription auto-renewals, even if they are billed, paid, or shipped. No exceptions.
If your refund request is outside of the 30-day guarantee, we will be unable to issue a refund.
Arrae reserves the right to approve or deny any return or refund request within or outside of the above stipulations.
For any other questions feel free to reach out to us at hello@arrae.com where we can help you further!