We offer a 30-day happiness guarantee on qualifying orders placed on our website. This policy is applicable to one opened jar, container, or box of product within the order.

To make your refund or return request, please utilize our Returns Portal.

One opened jar, container, or box of product is fully refundable from your order— that's it, no need to send the product back and no return fees.

We get it, finding the right supplement can be hard. If you try one of our formulas and it isn't the right fit, we're happy to help!

You can request to do a return for your order if all products are fully sealed and in sellable condition.

For example, if you order a 3-month subscription, then all three (3) jars must be fully sealed.

Once your return request is submitted, you can use the label we provide to send the products back to us.

A refund (minus the cost of the return label) will be issued.

It does not need to be your first order to submit a refund or return request.

However, it is important to note that you can only ask to do a return or refund once.

After you use your return/refund request, we are unable to accommodate any future requests.

This includes if the order is for a different product

We love that you we're so excited to try out so many of our formulas!

That said, the refund policy covers one (1) jar, container, or box of product. All other items in the order do not qualify.

If you are submitting a return request, all items in the order should be fully sealed and in sellable condition. You can send them all back as part of your return if they are in this state.

There are some exclusions to this policy. Please review them below:

- Any order not placed on our website.

- Merchandise items, sale items, or limited edition products. This includes capsule cases, travel-size products, and sample sizes.

- Original shipping, handling, and package insurance.

- Complementary replaced orders (outside of product damages at the time of delivery or lost in transit during shipping).

We are happy to offer free shipping for US and CA orders over $100. All subscription orders also qualify for free shipping! Standard shipping for orders under $100 excluding subscriptions is $7.99 USD and $11.99 CAD.

Our standard pre-shipment processing time is 1-3 business days. Please see below for Canadian, United States and International shipping details. Please note during high volume periods all processing and shipping times are subject to change.

Shipping Times (Excluding Processing Time)

Standard US : 3-7 business days

Standard CA : 3-7 business days

Free Shipping (CA + US) : 3-7 business days

No, we currently do not support PO box delivery. If you have an active subscription with a PO box address please reach out to hello@arrae.com to update the address!

Yes! You can track your order by going to your account page.

Tracking is updated by carriers, however, if you have not received a tracking confirmation 72 hours after placing your order please reach out to hello@arrae.com.

If the tracking number has not updated during it's journey to you, please wait 5 business days before contacting the Customer Experience team. More often than not, there will be delays in scanning as packages are travelling across statelines. Please note; our team is required to wait 5 business days before offering replacements or refund for lost packages.

Yes! We accept returns within 30 days of delivery. Please review our returns page for details regarding our refund and returns policy.

Unfortunately, orders cannot be edited or cancelled if our fulfillment teams have begun processing your order. Alternatively you can request a return once the shipment has been delivered. If you have a subscription please cancel your order prior to auto-renewals. Cancelling a subscription will not impact orders already being processed/in-transit.

We are unable to offer price adjustments retroactively, and we cannot honor a sale discount for any purchases made outside the sale period.

At this time, we aren't able to price match our retail partners, as each retailer sets and manages their own pricing and promotions. We truly appreciate your understanding and hope you'll keep an eye on our website for future offers and promotions!

Yes! We provide shipping to the following locations: USA, Canada, Australia, Austria, Belgium, Cyprus, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Japan, Bahrain, Bulgaria, Croatia, Denmark, Hong Kong SAR, Iceland, Jersey, Kuwait, New Zealand, Norway, Poland, Qatar, Saudi Arabia, Singapore, Sweden, Switzerland, United Arab Emirates

Depending on the destination it can take up to 25 business days to receive your order after the first tracking scan from the carrier.

We have two options for international shipping, depending on your location.

International Standard Shipping: 6-14 business days

International Express Shipping: 5-7 business days

All duties and customs charges are clearly displayed at checkout and are included in your final checkout total. Where applicable the customer is liable for paying any additional customs, duties, and taxes at the discretion of the local customs agency. Customers shipping to locations outside of CA and US are responsible for ordering in accordance with their respective customs and import regulations.

Yes, due to commercial import regulations in Australia we are unable to ship orders with a value over $1000 Australian dollars. With this in mind, the maximum subscription quantity a customer can order is a 3-month subscription. We recommend breaking a larger order into parts to allow for ease of shipping throughout Australia. Please reach out to hello@arrae.com for any questions/concerns.

Subscription shipping frequency varies depending on your selected subscription!

1-month delivery: A 1-month supply auto-shipped monthly

3-month delivery: A 3-month supply auto-shipped every 3 months

You can manage and make changes to future orders in your subscription dashboard. Please note if your order has already been processed, any changes will apply to the following month.

Of course! Your needs can change, and your subscription should flex right along with them. Simply head to your subscription dashboard to swap products anytime.

You can cancel your subscription anytime via your subscription dashboard. Please note, if your order has already been processed, any changes will apply to the following month.

Head to your subscription dashboard and toggle on "Apply credits to my next order" — your credits will automatically be applied to your next subscription order.

Quality is built into every step of how we develop our products. We source premium ingredients from qualified suppliers and partner with trusted cGMP-certified manufacturers who meet our rigorous quality standards.

Before any ingredient is used in an Arrae formulation, it undergoes incoming quality verification and identity testing using validated analytical methods, including FTIR (Fourier Transform Infrared Spectroscopy) and, where appropriate, HPLC (High-Performance Liquid Chromatography), to verify its identity and confirm it meets our strict quality specifications.

Every production lot is then independently tested by a third-party laboratory for heavy metals, microbiological contaminants, and potency, and is issued its own Certificate of Analysis (COA).

We also conduct stability testing to verify our products maintain their quality, potency, and consistency throughout their shelf life.This rigorous approach—from ingredient sourcing through finished product testing—helps ensure every Arrae product meets our uncompromising standards for quality, safety, and consistency.

Yes. Every production lot undergoes rigorous third-party testing before it is released. Independent laboratories verify key quality attributes including identity, potency, purity, heavy metals, and microbiological quality—to ensure every batch meets our rigorous quality standards.

• Identity Testing: Confirms that each ingredient is authentic and matches its intended identity and established specifications.
• Potency Testing: Verifies that active ingredients are present at the levels stated on the label.
• Microbiological Testing: Screens for microorganisms to ensure products meet established microbiological quality and safety standards.
• Heavy Metal Testing: Tests for contaminants including lead, arsenic, cadmium, and mercury to ensure products comply with established safety limits.
• Purity Testing: Evaluates raw materials and finished products to verify they meet established quality specifications and are free from unacceptable contaminants.
  

At Arrae, we believe exceptional supplements start with thoughtful formulation. Every ingredient earns its place in our formulas. We formulate with clinically studied, high-quality ingredients at evidence-based dosages and in their most bioavailable forms whenever possible. Every ingredient is carefully selected based on the available scientific literature, its quality, and the role it plays within the finished formula. Rather than adding unnecessary fillers, artificial additives, or ingredients included simply for label appeal, we focus on creating intentional, science-backed formulations designed to deliver meaningful results you can see and feel. It's our commitment to quality, evidence-based formulation, and uncompromising ingredient selection that sets Arrae apart.

Arrae supplements are proudly manufactured in the USA in cGMP-certified facilities that meet rigorous quality and safety standards. Current Good Manufacturing Practices (cGMP) are FDA-established regulations that help ensure supplements are consistently produced with strict controls over ingredient sourcing, manufacturing processes, quality testing, and sanitation. By partnering with trusted cGMP-certified manufacturers, we help ensure every product is made to the highest standards of quality, safety, and consistency.

Yes. Arrae products sold in Canada are licensed by Health Canada and carry a Natural Product Number (NPN). An NPN indicates that the product has undergone Health Canada's regulatory review and is a process that requires comprehensive documentation, including ingredient verification, dosage information, manufacturing details, quality specifications, and supporting evidence for product claims. An NPN provides an added level of assurance that a product has met Health Canada's standards before it reaches consumers.

Most Arrae products are free from common allergens. Our manufacturing partners follow strict allergen control protocols, including validated cleaning, sanitization, and allergen control procedures between production runs to help minimize the risk of cross-contact.If you have a food allergy or sensitivity, we recommend carefully reviewing the ingredient list and allergen information on the product label before use. If you have any questions, please contact our Customer Care team before using the product. Please note that Tribiotic, Clear Protein+, and Inositol contain dairy.

Store your Arrae products in their original packaging, tightly sealed, in a cool, dry place away from direct sunlight and excessive heat or humidity. If your product includes a desiccant packet, leave it in the container to help maintain product freshness. Avoid storing your products in high-humidity areas, such as bathrooms, or anywhere they're exposed to frequent temperature fluctuations. Arrae products are shelf stable and do not require refrigeration unless otherwise indicated on the product label.

If you are pregnant, breastfeeding, trying to conceive, or planning to become pregnant, we recommend consulting your healthcare provider or OB-GYN before taking any dietary supplements, including Arrae products. Because every pregnancy and postpartum journey is unique, your healthcare provider can help determine whether a particular supplement is appropriate for your individual needs.

Arrae products are intended for adults 18 years of age and older and are not recommended for children or adolescents under the age of 18. If you are considering a dietary supplement for someone under 18, we recommend consulting a healthcare provider before use.

Yes! Arrae products are thoughtfully formulated to complement one another and can be used together as part of your daily wellness routine. You can build a supplement routine based on your individual wellness goals or explore our curated bundles, which feature product combinations designed to work well together.As with any supplement regimen, be sure to follow the directions on each product label. If you are pregnant, breastfeeding, trying to conceive, taking prescription medications, or have a medical condition, we recommend consulting your healthcare provider before starting any new dietary supplements.

For the best quality and intended efficacy, we recommend using Arrae products before the expiration date printed on the packaging. We do not recommend using any Arrae supplement after its expiration date.

Every Arrae product is designed with two things in mind: the integrity of the formula and the experience of using it. We choose the delivery format that best supports the ingredient stablity and meaningful dosages, while also considering how the product fits into your everyday life. Whether it's a capsule, gummy, or stick pack powder, every format is chosen intentionally.

We source our ingredients from trusted suppliers around the world based on one priority: quality. Many of our ingredients come from North America and Europe, while others are sourced globally from regions known for producing exceptional raw materials. We prioritize premium branded ingredients whenever possible and carefully evaluate every ingredient based on scientific evidence, supplier standards, consistency, and quality.

While many Arrae products are vegan and vegetarian, some formulas contain animal-derived ingredients when they're the best choice to support the intended formulation. We always select ingredients based on scientific evidence, quality, and the role they play within each product. Please note that Tribiotic and Clear Protein+ are not vegan, as they contain bovine derived ingredients.

No. We never use artificial colors or artificial flavors in any Arrae product. All of our colors and flavors are naturally derived. Our colors are typically sourced from fruits, vegetables, and plant extracts, while our flavors are derived from the named fruit or other naturally occurring flavor compounds. Depending on the formula, our products are either sugar free or low sugar. Our low sugar products are sweetened with organic cane sugar, while our sugar free products are sweetened with naturally derived, plant-based ingredients such as Reb M, acacia fiber, and fructooligosaccharides (FOS) to deliver great taste without added sugar.We thoughtfully select every ingredient including colors, flavors, sweeteners, and functional bases to create products that are effective, enjoyable to take, and aligned with our commitment to clean, high-quality formulations.

Clinical research is an important part of how we develop and validate our products. In addition to formulating with ingredients supported by scientific research, we prioritize clinical studies on our finished formulas whenever possible. We have completed clinical research on select Arrae products and continue to invest in gold standard product-level studies to further strengthen the science behind our formulations.

We are available for in-store purchase at a variety of major retailers, including Sprouts, Target, Erewhon, and Walmart, as well as many smaller boutique stores. To find a shop that carries Arrae near you, please use our Store Locator.

Please fill out this wholesale request form on our website with your company information and our Head of Retail will reach out should they wish to move forward.

If you are looking into information regarding HSA coverage we recommend visiting here.

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