Refund policy

Returns & Exchanges

If you are not 100% satisfied with your purchase, you may request a refund within 30 days from the date of delivery (minus shipping/ handling, VAT, or duties).

To be eligible for a return, your item must be in the same condition that you received it, in the original packaging.

Refunds apply to one jar of product only (refunds do not apply to our Carry-on capsule case). Refunds are not applicable to any subsequent shipments, even if they are billed, paid, or shipped during this 30-day period. 

If your refund request is outside of the 30-day guarantee, we will unable to issue a refund. Refunds take approximately 2-5  business days to process. To initiate an exchange or refund, please email us at hello@arrae.com.